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Return Policy

Unopened and Unused:

Products in original, sellable condition will gladly be accepted for a refund within 30 days of purchase, verified by receipt or customer purchase history for refund equal to the product amount (not including shipping charges, if applicable). Refunds are processed via the original payment method. Returns for these items without receipt or past 30 days will be issued an in-store credit for the original product amount.

Partially Used Foods and/or Consumable Items:

Returns of partially used foods or other consumables are allowed, but will be subject to a 20% restocking fee of the original purchase amount with receipt within 14 days of purchase. After 14 days, or for items that have been opened without being verified by receipt or customer purchase history, returns will not be accepted. Please retain original packaging with UPC, Lot Code and Expiration Date as this information will be used to process your transaction.

Clearance/Sale, Apparel, Collars/Leashes, Bedding & Holiday/Seasonal:

These products are non-refundable. All Apparel, Collars/Leashes and Bedding must be in unused, sellable condition with original tags attached to be eligible for an exchange.

Online Order Returns:

For purchases made online, a return authorization number must be obtained via email to [email protected] When making this request, please include the order number, the item(s) for return and the reason. Please ensure the items are securely packaged. We do not offer credit for damaged merchandise. Please include your return authorization number on your package and send it to: Fetch Pet Emporium - Returns, 16049 State Highway 36, Suites 103 & 104, Bennington, NE 68007

Exchanges:

Need a different size or flavor? Simply return any item in its original condition following the instructions above. Please note that the product returned for exchange must be unopened and unused in original, sellable condition. View our entire return policy above for details.

Incorrect Item:

If you have received an incorrect item, please send an email to [email protected] or call us at (402) 502-4502. Please reference your order number and we will provide instructions for returning the item and obtaining a replacement. All items must be reported within the 30 day return policy period.

Refused Delivery:

If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us due to a mistake in the address that was entered online, the customer will be charged for the returned shipment (i.e. missing apartment number, moved, etc.)

Cancelled Orders:

Please be aware that we often process orders the same day they are placed. Customers may not be able to cancel an order after it is placed. If a cancellation is requested after the items have been processed for pick-up, the customer will be refunded the amount of the order less a 15% restocking fee.

Method of Return Credit:

Credits can only be returned to the method of payment used for the order. Credit card credits may take up to 3-5 days to be returned to the customer's account.

Shipping Refunds:

Shipping charges are not refundable. This includes items that listed with “free shipping.”

 
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